Frequently Asked Questions

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What is your cancellation policy?

We kindly ask for at least 24-48 hours' notice if you need to cancel or reschedule your session.

• Cancellations made with less than 24 hours’ notice may be charged the full session fee. 
• Our cancellation policy is designed to respect the time of our therapists and other clients. It allows us to manage appointments effectively and offer time slots to other clients who may be waiting. We understand that unexpected circumstances can arise, but providing notice will enable us to utilize our resources effectively and serve all our clients efficiently. 

How long does a therapy session last?

• Individual therapy: Typically 50 minutes
• Couples or family therapy: Usually 50–90 minutes, depending on the session plan

What are the fees for therapy?

Fees vary depending on the type of session:

• Individual sessions: $150
• Couples or family sessions: $180 for 50 minutes and $220 for 90 minutes

How do I make a payment?

Payments can be made via:

• Credit or debit card 
• Secure online payment (link provided at booking) 
• Cash (for in-person sessions only) 

Payment is usually required before or at the time of the session.

Do you accept insurance?

Some insurance providers cover counselling and psychotherapy. Please check directly with your insurance company.

• We can provide receipts or invoices for reimbursement. 
• Coverage depends on your individual plan and provider. 

Can I reschedule a session?

Yes. If you need to reschedule:

• If you need to reschedule, we appreciate early communication. Please contact us at least 24 hours in advance so we can offer the slot to another client. This proactive approach helps us manage our schedule effectively. 
• We understand that life can be unpredictable. If you need to reschedule, we will do our best to offer a new time that suits you, provided you give us at least 24 hours' notice. We strive to be flexible and accommodating to your needs, and we appreciate your early communication. 
• Last-minute rescheduling may be treated as a cancellation. 

What if I miss a session?

If you do not attend a scheduled session and haven’t provided notice, the full session fee may still apply. We encourage you to reach out as soon as possible if unexpected circumstances arise, as this shows respect for your therapist's time and allows us to potentially offer the slot to another client.